Privacy Policy

At AI Pipeline, we take your privacy seriously. This policy explains how we collect, use, protect, and share your information.

Last Updated: December 20, 2025

Information We Collect

Information You Provide

  • Account information (name, email address, username)
  • Company information (company name, size, industry)
  • Contact details (email, phone number)
  • Project and repository information
  • Communication preferences
  • Payment information (processed securely by third-party payment processors)

Automatically Collected Information

  • Usage data (features used, time spent, actions taken)
  • Device information (browser type, operating system, IP address)
  • Log data (access times, pages viewed, errors)
  • Cookies and similar tracking technologies
  • Integration data (connected services like Jira, GitHub)

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our AI-powered development automation services
  • Process your requests and transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Train and improve our AI models (using anonymized data only)
  • Comply with legal obligations and enforce our terms

Data Security & Protection

Security Measures

  • End-to-end encryption for data in transit and at rest
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • Multi-factor authentication (MFA) support
  • Role-based access control (RBAC)
  • Automated security monitoring and incident response
  • Data backup and disaster recovery procedures
  • Employee security training and background checks

Code & Repository Security

  • Your code is never used to train our AI models
  • Repository access is strictly controlled and logged
  • Encrypted storage of all code and sensitive data
  • Secure integration with GitHub, GitLab, and Bitbucket
  • Optional on-premise deployment for enterprise customers

Information Sharing & Disclosure

We may share your information with:

  • Service providers who assist our operations (hosting, analytics, payment processing)
  • Third-party integrations you connect (Jira, GitHub, Slack, etc.)
  • Legal authorities when required by law or to protect our rights
  • Business partners with your explicit consent
  • Acquirers in the event of a merger, acquisition, or asset sale

We do NOT:

  • Sell your personal information to third parties
  • Use your code or proprietary data for marketing purposes
  • Share your data with competitors
  • Train our AI models on your private code or data

Your Rights & Choices

You have the right to:

  • Access your personal information and request a copy
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Restrict or object to certain data processing
  • Withdraw consent for data processing (where applicable)
  • Lodge a complaint with a data protection authority

To exercise your rights:

  • Email us at [email protected]
  • Use the account settings in your dashboard
  • Contact our Data Protection Officer

Cookies & Tracking Technologies

We use cookies for:

  • Essential functionality (authentication, security, preferences)
  • Analytics and performance monitoring
  • Personalization and user experience improvements
  • Marketing and advertising (with your consent)

Cookie Types:

  • Strictly necessary cookies (always active)
  • Functional cookies (can be disabled in settings)
  • Analytics cookies (can be disabled)
  • Marketing cookies (requires consent)

You can control cookies through your browser settings or our cookie preference center.

Data Retention

We retain your information:

  • For as long as your account is active
  • As needed to provide our services
  • To comply with legal obligations
  • To resolve disputes and enforce agreements
  • As specified in our data retention policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

International Data Transfers

AI Pipeline operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Data processing agreements with service providers
  • Regional data centers to minimize data transfers

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)
  • Displaying a prominent notice in our application

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Questions About Privacy?

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Data Protection Officer: [email protected]

We will respond to your inquiry within 30 days.

For more information, see our Terms of Service and Security Policy